Account Management

Available from Tracoffice

Business retention demands client attention: our clients are the lifeblood of our business; therefore dedicated Account Managers cosset a small manageable portfolio of clients;

The account management structure includes a front line Account Manager and a member of the Business Development Team. The Account Manager's role includes keeping abreast of market developments from the client side and feeding these back to Trac buyers. This assists the ongoing pricing negotiations with suppliers and helps ensure best pricing for clients. The Business Development Team is mandated to have an holistic view of the whole business looking for opportunities to grow client revenues by seeking client feedback on the service offering, following market trends, tracking competitors and ensuring Trac is on market with its pricing and ahead of market with service, new product/initiatives etc.

Trac typically undertakes periodic client reviews to analyse actual spend against the core list to ensure that the components continue to represent the most commonly ordered items. This analysis will determine whether any changes to the list are necessary. The review also provides the opportunity to discuss any other measures we can implement to help minimise client expenditure.